• The most forthcoming tenants were from Albion Plaza, where a whopping 47.8% of the respondents answered our questionnaire
Queen’s Park Plaza tenants were next, with 26.1% and there was a tie for third place between Isthmus Court and Newtown Centre, both coming in at 21.7%
• Appearances and Aesthetics
When asked to rate the appearance of the properties, most responses put RGM in the range of 2.3 to 3.3 on the scale, where a 3.5 rating is highest. Tenants were most pleased with the cleanliness of windows, the Building Directory and maintenance of the common areas.
• Property Features
There was a wide range of answers in this section, with average ratings coming in between 1.75 and 3.2 on a scale of 0 to 3.5. In terms of value, air conditioning rated highest, followed by customer parking and freight elevators. Building locations scored the lowest and there was a clear need to improve our after-hours access.
• Facilities Team
The rating of our Facilities Management Team ranged between 2.2 and 3.3; RGM is pleased that you favourably viewed our problem resolution skills and willingness to keep you happy, both of which scored highest.
• High Maintenance
In rating our maintenance service, the general indication was
that we respond to requests in a timely manner and fulfill those requests satisfactorily! However, there were some clear areas for improvement and the survey results have inspired some initiatives that should make an immediate impact.
• Security
While the survey showed that tenants feel the security staff are knowledgeable about their jobs, we scored lower than we’d like (2.6 to 2.72) in areas like responsiveness, profes- sionalism, accessibility and appearance. This is definitely an area for improvement that we are acting on immediately.
• Highly Recommended
As a real estate provider, one of the most satisfying statis- tics for us was that 85.7% of you would recommend our properties to others.
• Better Building Amenities
From more pleasant landscaping to fixing water woes, recycling options to handling parking overflow, 92.9% of you felt we could improve certain building amenities.
• Bright Ideas
Many people shared suggestions about how to improve our service:
– Improve communication between tenants and Facilities
Management
– Become more eco-friendly
– Look closely at value for money